Design Problem

  • Existing help section lacked proper hierarchy of information
  • Existing help section had redundant or out of date articles
  • Users were not able to search help articles
  • New help section must must support mobile, mini-tablet, tablet & desktop
  • Must comply with WCAG 2.0 AA standards


Heuristic Evaluation


Card Sorting



User Testing


  • New help section has a hierarchy of information that is more logical to users
  • Users are able to search and browse help articles
  • New help section's fluid layout supports mobile, mini-tablet, tablet & desktop

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